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What if I can’t complete the job?

If a Provider determines that they cannot complete a job because:

  1. They have expertise in the wrong area – (example: a plumber is needed instead of someone experienced in HVAC)
  2. They are not experienced enough to know the proper steps to take
  3. The job requires a permit
  4. They do not have access to the correct tools

They must close the job and stop billing at this point.

If a part must be ordered, the job can be paused and resumed at a later date. Additional trip fees and charges for parts may occur.